{"id":2008,"date":"2017-09-26T09:02:30","date_gmt":"2017-09-26T09:02:30","guid":{"rendered":"https:\/\/www.comindware.ru\/blog\/?p=2008"},"modified":"2022-11-21T13:23:53","modified_gmt":"2022-11-21T13:23:53","slug":"it-help-desk","status":"publish","type":"post","link":"https:\/\/www.comindware.ru\/blog\/it-help-desk\/","title":{"rendered":"IT Help Desk"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u0421\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.comindware.ru\/blog\/it-help-desk\/#%D0%9A%D0%BE%D1%80%D0%BF%D0%BE%D1%80%D0%B0%D1%82%D0%B8%D0%B2%D0%BD%D0%B0%D1%8F_%D0%B1%D0%B8%D0%B1%D0%BB%D0%B8%D0%BE%D1%82%D0%B5%D0%BA%D0%B0-ITIL_%D0%B4%D0%BB%D1%8F_%D1%8D%D1%84%D1%84%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%BD%D0%BE%D0%B3%D0%BE_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%98%D0%A2-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%B0%D0%BC%D0%B8\" >\u041a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430-ITIL \u0434\u043b\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.comindware.ru\/blog\/it-help-desk\/#%D0%91%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%BF%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%D1%8B_%D0%BF%D1%80%D0%B8_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B8_%D0%98%D0%A2-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%B0%D0%BC%D0%B8\" >\u0411\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043f\u0440\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.comindware.ru\/blog\/it-help-desk\/#%D0%A0%D0%B5%D1%88%D0%B5%D0%BD%D0%B8%D0%B5_IT_Help_Desk_Comindware\" >\u0420\u0435\u0448\u0435\u043d\u0438\u0435 IT Help Desk Comindware<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"solutions-text__title\"><span class=\"ez-toc-section\" id=\"%D0%9A%D0%BE%D1%80%D0%BF%D0%BE%D1%80%D0%B0%D1%82%D0%B8%D0%B2%D0%BD%D0%B0%D1%8F_%D0%B1%D0%B8%D0%B1%D0%BB%D0%B8%D0%BE%D1%82%D0%B5%D0%BA%D0%B0-ITIL_%D0%B4%D0%BB%D1%8F_%D1%8D%D1%84%D1%84%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%BD%D0%BE%D0%B3%D0%BE_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%98%D0%A2-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%B0%D0%BC%D0%B8\"><\/span>\u041a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430-ITIL \u0434\u043b\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p class=\"solutions-text__text\">\u0421\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 (IT Help Desk) \u0438\u0433\u0440\u0430\u044e\u0442 \u0432\u0430\u0436\u043d\u0435\u0439\u0448\u0443\u044e \u0440\u043e\u043b\u044c \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u0438, \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e\u0441\u0442\u0438 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u0432 \u0432 \u043b\u044e\u0431\u043e\u0439 \u0441\u0440\u0435\u0434\u043d\u0435\u0439 \u0438 \u043a\u0440\u0443\u043f\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u043c \u0434\u043e\u043b\u0436\u043d\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043d\u0430 \u0431\u0430\u0437\u0435 ITIL-\u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u0432 \u0441\u043e\u0447\u0435\u0442\u0430\u043d\u0438\u0438 \u0441 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u043e\u043c \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0434\u0430\u043d\u043d\u044b\u043c\u0438 \u0438 \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f.<\/p>\r\n<!--more-->\r\n<p class=\"solutions-text__text\">IT Help Desk \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u0442:<\/p>\r\n\r\n<ul class=\"list solutions-text__list\">\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0421\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u0430 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0438 \u0431\u0430\u0437\u044b \u0434\u0430\u043d\u043d\u044b\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0432\u043a\u043b\u044e\u0447\u0430\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u044b, \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0437\u0430\u044f\u0432\u043a\u0438, \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c SLA (\u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u043e\u0432 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433) \u0438 \u043e\u0442\u0447\u0435\u0442\u043d\u043e\u0441\u0442\u044c<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0438 \u043b\u0443\u0447\u0448\u0438\u043c\u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c\u0438 \u043e\u0442\u0440\u0430\u0441\u043b\u0438<\/li>\r\n<\/ul>\r\n\r\n<div class=\"solutions-text__bordered-block medium-10 large-12\">\r\n<h3 class=\"solutions-text__subtitle\"><span class=\"ez-toc-section\" id=\"%D0%91%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%BF%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%D1%8B_%D0%BF%D1%80%D0%B8_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B8_%D0%98%D0%A2-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%B0%D0%BC%D0%B8\"><\/span>\u0411\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043f\u0440\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<ul class=\"list\">\r\n \t<li class=\"list__item list__item_type_red-minus\">\u041e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u0440\u043e\u0437\u0440\u0430\u0447\u043d\u043e\u0441\u0442\u0438 \u0438 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044f \u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u043c<\/li>\r\n \t<li class=\"list__item list__item_type_red-minus\">\u041d\u0435\u0447\u0435\u0442\u043a\u043e\u0435 \u043f\u0435\u0440\u0435\u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u0434\u0430\u0447 \u0438 \u043e\u0431\u044f\u0437\u0430\u043d\u043d\u043e\u0441\u0442\u0435\u0439<\/li>\r\n \t<li class=\"list__item list__item_type_red-minus\">\u0414\u043b\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u043e\u0442\u0432\u0435\u0442\u0430 \u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0443<\/li>\r\n \t<li class=\"list__item list__item_type_red-minus\">\u041e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043d\u0430\u0434\u043b\u0435\u0436\u0430\u0449\u0435\u0439 \u043e\u0442\u0447\u0435\u0442\u043d\u043e\u0441\u0442\u0438 \u0438 \u043e\u0446\u0435\u043d\u043a\u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n<div class=\"solutions-benefits__title\">\u0412\u0430\u0448\u0438 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430<\/div>\r\n<ul class=\"solutions-benefits__list list\">\r\n \t<li class=\"list__item list__item_type_green-check\">\u0420\u0435\u0448\u0435\u043d\u0438\u0435, \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u043e\u0435 \u043d\u0430 \u043b\u0443\u0447\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u0438<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0438 \u043f\u0440\u043e\u0437\u0440\u0430\u0447\u043d\u043e\u0441\u0442\u044c \u0432\u0441\u0435\u0445 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u0412\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u0430\u044f \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 \u0434\u043b\u044f \u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u043d\u044b\u0445 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u0418\u043d\u0442\u0443\u0438\u0442\u0438\u0432\u043d\u043e\u0435 \u0438 \u043b\u0435\u0433\u043a\u043e \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u043c\u043e\u0435 \u0435\u0434\u0438\u043d\u043e\u0435 \u0440\u0430\u0431\u043e\u0447\u0435\u0435 \u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u043e<\/li>\r\n<\/ul>\r\n<br><br>\r\n\r\n<p class=\"solutions-interesting__title\">\u0412\u0430\u043c \u0442\u0430\u043a\u0436\u0435 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e:<\/p>\r\n\r\n<ul class=\"solutions-icons\">\r\n \t<li class=\"solutions-icons__list-item\"><a class=\"solutions-icons__icon solutions-icons__icon_name_software-development-management\" href=\"\/blog\/software-development\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u043e\u0439 \u041f\u041e<\/a><\/li>\r\n<\/ul>\r\n\r\n<div class=\"container-fluid  bg-dark\">\r\n\t<div class=\"row align-items-center  py-3 py-sm-5 double-arrow\">\r\n\t\t\r\n\t\t<div class=\"col-sm-12 text-white pl-sm-5\">\r\n\t\t\t<p class=\"display-4 text-uppercase fw-900 m-0 p-0\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u043d\u0435\u0434\u0432\u0438\u0436\u0438\u043c\u043e\u0441\u0442\u0438<\/p>\r\n\t\t\t<p class=\"mt-3 text-white-50\">\u042d\u043a\u043e\u043d\u043e\u043c\u044c\u0442\u0435 \u043e\u0442 10% \u0431\u044e\u0434\u0436\u0435\u0442\u0430 \u0437\u0430 \u0441\u0447\u0435\u0442 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u041f\u041f\u0420 \u0438 \u043f\u0430\u0441\u043f\u043e\u0440\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u0431\u044a\u0435\u043a\u0442\u043e\u0432<\/p>\r\n\t\t\t<a class=\"btn-green btn\" role=\"button\" href=\"https:\/\/www.comindware.ru\/%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0-%D0%B4%D0%BB%D1%8F-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F-%D0%BD%D0%B5%D0%B4%D0%B2%D0%B8%D0%B6%D0%B8%D0%BC%D0%BE%D1%81%D1%82%D1%8C%D1%8E\/\">\u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435<\/a>\r\n\t\t<\/div>\r\n\t\t\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<h2 class=\"solutions-text__title\"><span class=\"ez-toc-section\" id=\"%D0%A0%D0%B5%D1%88%D0%B5%D0%BD%D0%B8%D0%B5_IT_Help_Desk_Comindware\"><\/span>\u0420\u0435\u0448\u0435\u043d\u0438\u0435 IT Help Desk Comindware<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p class=\"solutions-text__text\">\u0420\u0435\u0448\u0435\u043d\u0438\u0435 Comindware \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u043c \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c \u0432\u0441\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0432\u043a\u043b\u044e\u0447\u0430\u044f \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0441\u043f\u0438\u0441\u043a\u0430 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438, \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438. \u0420\u0435\u0448\u0435\u043d\u0438\u0435 Comindware \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0441\u043b\u0443\u0436\u0431\u043e\u0439 \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0443\u0435\u0442, \u0447\u0442\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u0441\u043c\u043e\u0433\u0443\u0442 \u0437\u0430\u043f\u0438\u0441\u044b\u0432\u0430\u0442\u044c, \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u0438 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433 \u0432 \u0435\u0434\u0438\u043d\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u0435. \u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, <b>IT Help Desk \u0441\u0438\u0441\u0442\u0435\u043c\u0430<\/b> \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043c\u0435\u0436\u0434\u0435\u043f\u0430\u0440\u0442\u0430\u043c\u0435\u043d\u0442\u043d\u0443\u044e \u0431\u0430\u0437\u0443 \u0437\u043d\u0430\u043d\u0438\u0439 \u0434\u043b\u044f \u043b\u0443\u0447\u0448\u0435\u0433\u043e \u043e\u0431\u043c\u0435\u043d\u0430 \u043e\u043f\u044b\u0442\u043e\u043c \u0438 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430\u043c\u0438 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430-ITIL \u0434\u043b\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 \u0421\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 (IT Help Desk) \u0438\u0433\u0440\u0430\u044e\u0442 \u0432\u0430\u0436\u043d\u0435\u0439\u0448\u0443\u044e \u0440\u043e\u043b\u044c \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u0438, \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e\u0441\u0442\u0438 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u0432 \u0432 \u043b\u044e\u0431\u043e\u0439 \u0441\u0440\u0435\u0434\u043d\u0435\u0439 \u0438 \u043a\u0440\u0443\u043f\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u043e\u043c \u0434\u043e\u043b\u0436\u043d\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043d\u0430 \u0431\u0430\u0437\u0435 ITIL-\u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u0432 \u0441\u043e\u0447\u0435\u0442\u0430\u043d\u0438\u0438 \u0441 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u043e\u043c \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0434\u0430\u043d\u043d\u044b\u043c\u0438 \u0438 \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Help Desk &mdash; \u0411\u043b\u043e\u0433 Comindware<\/title>\n<meta name=\"description\" content=\"\u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 (IT Help Desk), \u0432\u043a\u043b\u044e\u0447\u0430\u044f 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\u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 (IT Help Desk), \u0432\u043a\u043b\u044e\u0447\u0430\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u044b, \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0437\u0430\u044f\u0432\u043a\u0438, \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0434\u0430\u043d\u043d\u044b\u043c\u0438.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.comindware.ru\/blog\/it-help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0411\u043b\u043e\u0433 Comindware\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Comindware\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-09-26T09:02:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-21T13:23:53+00:00\" \/>\n<meta property=\"og:image\" 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