{"id":1502,"date":"2016-12-14T12:17:18","date_gmt":"2016-12-14T12:17:18","guid":{"rendered":"https:\/\/www.comindware.ru\/blog\/?p=1502"},"modified":"2022-11-21T13:55:21","modified_gmt":"2022-11-21T13:55:21","slug":"itsm-implementation-what-to-start-with","status":"publish","type":"post","link":"https:\/\/www.comindware.ru\/blog\/itsm-implementation-what-to-start-with\/","title":{"rendered":"\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 ITSM \u0440\u0435\u0448\u0435\u043d\u0438\u044f &#8212; \u0441 \u0447\u0435\u0433\u043e \u043d\u0430\u0447\u0430\u0442\u044c"},"content":{"rendered":"<p>\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u043d\u043e\u0432\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u043c\u043e\u0436\u0435\u0442 \u043f\u043e\u0442\u0435\u0440\u043f\u0435\u0442\u044c \u0444\u0438\u0430\u0441\u043a\u043e, \u0435\u0441\u043b\u0438 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0441\u044f \u0431\u0435\u0437 \u043f\u0440\u0435\u0434\u0432\u0430\u0440\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0430\u043d\u0430\u043b\u0438\u0437\u0430. \u042d\u0442\u043e \u043a\u0430\u0441\u0430\u0435\u0442\u0441\u044f \u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM \u2013 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f\u043c\u0438, \u0433\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u043e\u0439 \u043b\u0438\u043d\u0438\u0435\u0439 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u0431\u0438\u0437\u043d\u0435\u0441\u0430, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, \u043a\u0430\u043a \u0431\u044b\u043b\u043e \u0440\u0430\u043d\u044c\u0448\u0435.\r\n<\/p>\r\n<p><!--more--><br>\r\n<a href=\"https:\/\/www.comindware.ru\/company\/contact-us\/?form=requestademo\" onclick=\"ga('send', 'event', 'abtest', 'cpl-banner-click');\"><img id=\"ct-banner\" src=\"\/assets\/img\/ct-banner\/button-in-the-right-ru.jpg\" alt=\"Comindware banner\" class=\"img-fluid\"><\/a><br><br><\/p>\r\n<img data-id=\"1504\"  src=\"\/blog\/wp-content\/uploads\/2016\/12\/ITSM-implementation.jpg\" alt=\"\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 ITSM \u0440\u0435\u0448\u0435\u043d\u0438\u044f\" width=\"600\"  class=\"alignleft size-full wp-image-1504\" srcset=\"https:\/\/www.comindware.ru\/blog\/wp-content\/uploads\/2016\/12\/ITSM-implementation.jpg 500w, https:\/\/www.comindware.ru\/blog\/wp-content\/uploads\/2016\/12\/ITSM-implementation-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\r\n<br><br>\r\n<p>\u041d\u0430 \u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0439 \u0441\u0442\u0430\u0434\u0438\u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM \u0432 \u043b\u044e\u0431\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u0434\u0435\u0439\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0441\u0442\u0438\u0433\u043d\u0443\u0442\u044c \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430. \u041e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u043c \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c \u0431\u0443\u0434\u0435\u0442 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u0438\u0442\u044c \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u0435 \u043e\u0441\u043d\u043e\u0432 ITIL \u0438 \u043f\u043e\u0441\u0442\u0435\u043f\u0435\u043d\u043d\u043e\u0435 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a ITSM, \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 ITSM \u0431\u0430\u0437\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u043d\u0430 ITIL \u2013 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0435, \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0438\u0440\u0443\u044e\u0449\u0435\u0439 \u043b\u0443\u0447\u0448\u0438\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u044b \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u0418\u0422-\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440.<\/p>\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u0421\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-implementation-what-to-start-with\/#%D0%9E%D1%88%D0%B8%D0%B1%D0%BA%D0%B8_%D0%BF%D1%80%D0%B8_%D0%B2%D0%BD%D0%B5%D0%B4%D1%80%D0%B5%D0%BD%D0%B8%D0%B8_ITSM\" >\u041e\u0448\u0438\u0431\u043a\u0438 \u043f\u0440\u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0438 ITSM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-implementation-what-to-start-with\/#%D0%9F%D1%80%D0%BE%D0%B2%D0%B5%D1%80%D0%B5%D0%BD%D0%BD%D1%8B%D0%B9_%D0%BF%D0%BE%D0%B4%D1%85%D0%BE%D0%B4_%D0%BA_%D0%B2%D0%BD%D0%B5%D0%B4%D1%80%D0%B5%D0%BD%D0%B8%D1%8E_ITSM\" >\u041f\u0440\u043e\u0432\u0435\u0440\u0435\u043d\u043d\u044b\u0439 \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e ITSM<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-implementation-what-to-start-with\/#%D0%9E%D1%82_%D1%82%D0%B5%D0%BE%D1%80%D0%B8%D0%B8_%D0%BA_%D0%BF%D1%80%D0%B0%D0%BA%D1%82%D0%B8%D0%BA%D0%B5_ITSM\" >\u041e\u0442 \u0442\u0435\u043e\u0440\u0438\u0438 \u043a \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435 ITSM<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%D0%9E%D1%88%D0%B8%D0%B1%D0%BA%D0%B8_%D0%BF%D1%80%D0%B8_%D0%B2%D0%BD%D0%B5%D0%B4%D1%80%D0%B5%D0%BD%D0%B8%D0%B8_ITSM\"><\/span>\u041e\u0448\u0438\u0431\u043a\u0438 \u043f\u0440\u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0438 ITSM<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<p>\u0420\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u043d\u043e\u0439 \u043e\u0448\u0438\u0431\u043a\u043e\u0439 \u0442\u043e\u043f-\u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0436\u0435\u043b\u0430\u043d\u0438\u0435 \u0431\u044b\u0441\u0442\u0440\u043e \u0432\u043d\u0435\u0434\u0440\u0438\u0442\u044c \u043d\u043e\u0432\u044b\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438, \u043d\u0435 \u043e\u0433\u043b\u044f\u0434\u044b\u0432\u0430\u044f\u0441\u044c \u043f\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u0430\u043c \u0438 \u043d\u0435 \u0437\u0430\u043e\u0441\u0442\u0440\u044f\u044f \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043d\u0430 best practice, \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u044f \u0432 \u0440\u0430\u0441\u0447\u0435\u0442 \u0442\u043e\u043b\u044c\u043a\u043e ITSM \u043e\u0441\u043d\u043e\u0432\u044b \u0431\u0435\u0437 \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438. \u041d\u043e \u0432\u0441\u043f\u043e\u043c\u043d\u0438\u0432 <a href=\"http:\/\/www.e-xecutive.ru\/wiki\/index.php?title=%D0%A8%D1%83%D1%85%D0%B0%D1%80%D1%82%D0%B0%E2%80%93%D0%94%D0%B5%D0%BC%D0%B8%D0%BD%D0%B3%D0%B0_%D1%86%D0%B8%D0%BA%D0%BB\" target=\"_blank\" rel=\"noopener\">\u0446\u0438\u043a\u043b PDCA \u0414\u0435\u043c\u0438\u043d\u0433\u0430-\u0428\u0443\u0445\u0430\u0440\u0442\u0430<\/a>, \u0433\u0434\u0435 P \u2013 Plan, D \u2013 Do, C \u2013 Check, A \u2013 Act, \u043c\u044b \u043f\u0440\u0438\u0434\u0435\u043c \u043a \u0432\u044b\u0432\u043e\u0434\u0443, \u0447\u0442\u043e \u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435, \u0447\u0430\u0441\u0442\u044c\u044e \u043a\u043e\u0442\u043e\u0440\u043e\u0433\u043e \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0430\u043d\u0430\u043b\u0438\u0437, \u0430 \u0437\u043d\u0430\u0447\u0438\u0442 \u2013 \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0448\u043b\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430, \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0438 \u043b\u0443\u0447\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a.<\/p>\r\n\r\n<div class=\"container-fluid  bg-dark\">\r\n\t<div class=\"row align-items-center  py-3 py-sm-5 double-arrow\">\r\n\t\t\r\n\t\t<div class=\"col-sm-12 text-white pl-sm-5\">\r\n\t\t\t<p class=\"display-4 text-uppercase fw-900 m-0 p-0\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u043d\u0435\u0434\u0432\u0438\u0436\u0438\u043c\u043e\u0441\u0442\u0438<\/p>\r\n\t\t\t<p class=\"mt-3 text-white-50\">\u042d\u043a\u043e\u043d\u043e\u043c\u044c\u0442\u0435 \u043e\u0442 10% \u0431\u044e\u0434\u0436\u0435\u0442\u0430 \u0437\u0430 \u0441\u0447\u0435\u0442 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u041f\u041f\u0420 \u0438 \u043f\u0430\u0441\u043f\u043e\u0440\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u0431\u044a\u0435\u043a\u0442\u043e\u0432<\/p>\r\n\t\t\t<a class=\"btn-green btn\" role=\"button\" href=\"https:\/\/www.comindware.ru\/%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0-%D0%B4%D0%BB%D1%8F-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F-%D0%BD%D0%B5%D0%B4%D0%B2%D0%B8%D0%B6%D0%B8%D0%BC%D0%BE%D1%81%D1%82%D1%8C%D1%8E\/\">\u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435<\/a>\r\n\t\t<\/div>\r\n\t\t\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"%D0%9F%D1%80%D0%BE%D0%B2%D0%B5%D1%80%D0%B5%D0%BD%D0%BD%D1%8B%D0%B9_%D0%BF%D0%BE%D0%B4%D1%85%D0%BE%D0%B4_%D0%BA_%D0%B2%D0%BD%D0%B5%D0%B4%D1%80%D0%B5%D0%BD%D0%B8%D1%8E_ITSM\"><\/span>\u041f\u0440\u043e\u0432\u0435\u0440\u0435\u043d\u043d\u044b\u0439 \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e ITSM<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n<p>\u041d\u0430\u0438\u0431\u043e\u043b\u0435\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u043c \u043f\u043e\u0434\u0445\u043e\u0434\u043e\u043c \u043a \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e ITSM \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u0435 \u043e\u0441\u043d\u043e\u0432 ITIL \u043f\u0440\u0435\u0436\u0434\u0435 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM. \u041f\u043e\u0442\u043e\u043c\u0443 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0432 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0445 \u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u0438 \u043a\u0430\u043a \u0432\u044b \u0441\u043e\u0431\u0438\u0440\u0430\u0435\u0442\u0435\u0441\u044c \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0432 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b, \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0438\u043c, \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0440\u0430\u0437\u0434\u0435\u043b\u0430\u043c ITIL. \u0422\u0430\u043a\u0430\u044f \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u0442 \u043d\u0430 \u044d\u0442\u0430\u043f\u0435 \u0430\u043d\u0430\u043b\u0438\u0437\u0430 \u043c\u0438\u043d\u0438\u043c\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0438\u0437\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0438\u0437\u0431\u0435\u0436\u0430\u0442\u044c \u043f\u0440\u043e\u0432\u0430\u043b\u043e\u0432, \u043f\u0440\u0438\u0447\u0438\u043d\u044b \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0431\u0435\u0437 \u0430\u043d\u0430\u043b\u0438\u0437\u0430 \u043d\u0435 \u043a\u0430\u0436\u0443\u0442\u0441\u044f \u043e\u0447\u0435\u0432\u0438\u0434\u043d\u044b\u043c\u0438. \u041f\u0440\u043e\u0432\u0430\u043b\u044b \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u0441\u0432\u044f\u0437\u0430\u043d\u044b \u0441 \u043f\u043e\u0434\u0445\u043e\u0434\u043e\u043c \u043a \u0446\u0435\u043b\u0435\u043f\u043e\u043b\u0430\u0433\u0430\u043d\u0438\u044e, \u0431\u044e\u0434\u0436\u0435\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044e, \u0432\u044b\u0431\u043e\u0440\u0443 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430. \u041d\u0430 \u044d\u0442\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u043e\u0442\u0432\u0435\u0442 \u0432 ITIL , \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u043f\u043e\u043c\u043d\u044f, \u0447\u0442\u043e ITIL \u2013 \u043d\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u044f. \u0412 \u0434\u043e\u043b\u0433\u043e\u0441\u0440\u043e\u0447\u043d\u043e\u0439 \u043f\u0435\u0440\u0441\u043f\u0435\u043a\u0442\u0438\u0432\u0435 \u0437\u043d\u0430\u043d\u0438\u0435 \u0442\u0435\u043e\u0440\u0435\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u043e\u0441\u043d\u043e\u0432, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0445 \u0432 ITIL, \u0434\u0430\u0435\u0442 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u043e\u0435 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u043e, \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043c\u0430\u043d\u0438\u043f\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043d\u0435 \u043d\u0430\u0431\u043e\u0440\u043e\u043c \u0444\u0430\u043a\u0442\u043e\u0432, \u0430 \u0446\u0435\u043b\u044c\u043d\u044b\u043c\u0438 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0430\u043c\u0438. \u0422\u0440\u0435\u0442\u044c\u044f \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044f ITIL (\u043c\u0430\u0439 2007) \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u043f\u0435\u0440\u0435\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0435 \u0438 \u0440\u0435\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u0440\u0430\u0437\u0434\u0435\u043b\u044b, \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0438\u0437 \u043f\u044f\u0442\u0438 \u043a\u043d\u0438\u0433.<\/p>\r\n\r\n<p>\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043e\u0431\u044a\u0435\u043c ITIL, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442\u0441\u044f \u043a \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u044e, \u043c\u043e\u0436\u0435\u0442 \u043c\u043d\u043e\u0433\u0438\u0445 \u0448\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u0435\u0442 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043e\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0449\u0438\u0445 \u043a\u0430\u043a \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u043d\u0430 \u043f\u0440\u0435\u0434\u043c\u0435\u0442 \u043e\u0441\u043d\u043e\u0432 ITIL, \u0442\u0430\u043a \u0438 \u043f\u043e\u043b\u043d\u044b\u0435 \u043e\u0431\u0443\u0447\u0430\u044e\u0449\u0438\u0435 <a href=\"http:\/\/www.itexpert.ru\/rus\/services\/training\/moscow\/detail.php?ID=1856\" target=\"_blank\" rel=\"noopener\">ITIL \u043a\u0443\u0440\u0441\u044b<\/a> \u2013 \u044d\u0442\u0438\u043c, \u043a\u043e\u043d\u0435\u0447\u043d\u043e, \u043f\u0440\u0435\u043d\u0435\u0431\u0440\u0435\u0433\u0430\u0442\u044c \u043d\u0435 \u0441\u0442\u043e\u0438\u0442. \u042d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u0431\u0443\u0434\u0435\u0442 \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 ITSM \u043f\u043e\u043c\u0438\u043c\u043e ITIL, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, <a href=\"http:\/\/www.itexpert.ru\/rus\/services\/training\/moscow\/detail.php?ID=2678\" target=\"_blank\" rel=\"noopener\">COBIT<\/a>, S3M, ASL, MOF. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043f\u043e\u0434\u0445\u043e\u0434 \u0437\u0430\u043a\u043b\u044e\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0433\u043b\u0443\u0431\u0438\u043d\u043d\u043e\u043c \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u0438 \u0442\u0435\u043e\u0440\u0435\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u043e\u0441\u043d\u043e\u0432, \u043d\u0430 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0441\u0442\u0440\u043e\u0438\u0442\u0441\u044f \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u044f ITSM.<\/p>\r\n\r\n<p>\u0415\u0441\u043b\u0438 \u0436\u0435 \u0440\u0430\u0441\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0442\u044c ITSM \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043d\u0435\u043a\u043e\u0435\u0433\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430, \u0442\u043e \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0441\u043a\u0440\u044b\u0442\u044c \u0435\u0433\u043e \u0441\u0443\u0442\u044c \u0447\u0435\u0440\u0435\u0437 \u0442\u0430\u043a\u0438\u0435 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u044f, \u043a\u0430\u043a \u0440\u0430\u0432\u043d\u043e\u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0418\u0422-\u043e\u0442\u0434\u0435\u043b\u0430 \u0432 \u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438 \u043f\u0440\u0438\u0431\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u0438, \u043e\u043a\u0430\u0437\u0430\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433 \u0434\u043b\u044f \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0439 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 (\u0430 \u043d\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0432 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435), \u043d\u0430\u043b\u0438\u0447\u0438\u0435 KPI \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u0438 \u0442.\u0434. \u0421 \u0431\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u043c \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435\u043c \u043a\u0430\u043a ITIL, \u0442\u0430\u043a \u0438 ITSM \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0432 \u0441\u0442\u0430\u0442\u044c\u0435 <a href=\"\/blog\/real-itsm\/\">\u0420\u0435\u0430\u043b\u044c\u043d\u044b\u0439 ITSM \u2013 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0418\u0422-\u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438<\/a>.<\/p>\r\n\r\n<h4><span class=\"ez-toc-section\" id=\"%D0%9E%D1%82_%D1%82%D0%B5%D0%BE%D1%80%D0%B8%D0%B8_%D0%BA_%D0%BF%D1%80%D0%B0%D0%BA%D1%82%D0%B8%D0%BA%D0%B5_ITSM\"><\/span>\u041e\u0442 \u0442\u0435\u043e\u0440\u0438\u0438 \u043a \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435 ITSM<span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<img data-id=\"1504\"  src=\"https:\/\/www.comindware.ru\/img\/itsm\/comindware-itsm.png?934977\" alt=\"Comindware ITSM \u0440\u0435\u0448\u0435\u043d\u0438\u0435\" width=\"600\"  class=\"alignleft size-full wp-image-1504\" \/>\r\n<br><br>\r\n<p>\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0438\u0437\u0443\u0447\u0435\u043d\u0438\u044f ITIL \u043d\u0435 \u0441\u0442\u043e\u0438\u0442 \u0437\u0430\u0431\u044b\u0432\u0430\u0442\u044c \u043e \u0441\u0430\u043c\u043e\u0439 \u0446\u0435\u043b\u0438 \u2013 \u0432 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u043e\u0437\u0430\u0434\u0430\u0447\u0438\u0442\u044c\u0441\u044f \u0432\u044b\u0431\u043e\u0440\u043e\u043c \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0434\u043b\u044f \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a ITSM. \u041d\u0430 \u0447\u0442\u043e \u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c \u0441\u0442\u043e\u0438\u0442 \u0432 \u0434\u0430\u043d\u043d\u043e\u043c \u0432\u044b\u0431\u043e\u0440\u0435 \u043e\u0431\u0440\u0430\u0449\u0430\u0442\u044c \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043d\u0430 \u043f\u0440\u0438\u043c\u0435\u0440\u0435 <a href=\"https:\/\/www.comindware.ru\/itsm\/\">\u0442\u0438\u043f\u043e\u0432\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438<\/a> \u043d\u0430 \u0431\u0430\u0437\u0435 <a title=\"Comindware Business Application Platform\" href=\" https:\/\/www.comindware.ru\/platform\/\">Comindware Business Application Platform<\/a>. \u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u0442\u0430\u043a\u043e\u0433\u043e ITSM \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0434\u0430\u0435\u0442 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u0430\u043d\u043d\u044b\u043c\u0438 \u0438 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0430 \u0442\u0430\u043a\u0436\u0435 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u043e\u0431\u043b\u0430\u0447\u043d\u044b\u043c \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c, \u0447\u0442\u043e \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442, \u0432\u043e-\u043f\u0435\u0440\u0432\u044b\u0445, \u0432\u044b\u0441\u043e\u043a\u0443\u044e \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c \u0440\u0430\u0437\u0432\u0435\u0440\u0442\u044b\u0432\u0430\u043d\u0438\u044f, \u0432\u043e-\u0432\u0442\u043e\u0440\u044b\u0445, \u043f\u0440\u043e\u0441\u0442\u0443\u044e \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0443, \u0441 \u043c\u0438\u043d\u0438\u043c\u0443\u043c\u043e\u043c \u043a\u043e\u0434\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f. ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u043e\u0442 Comindware \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u0432\u0435\u0441\u044c \u0441\u043f\u0435\u043a\u0442\u0440 ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438 \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0438\u0440\u0443\u0435\u0442 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b.<\/p>\r\n\r\n<section class=\"text-center post__button\">\r\n<p style=\"background: #eee;\/*! margin: 5px; *\/padding: 15px;\">\r\n\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e Comindware ITSM \u0438 \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0430\u0446\u0438\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u044b \u043f\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0443\r\n<br><br>\r\n\t<a href=\"https:\/\/www.comindware.ru\/company\/contact-us\/#tab_demo\" class=\"button button_color_green button_size_big-big-giant\">\r\n\r\n\t\t<span class=\"button__inner\">\r\n\t\t\t\u0417\u0430\u043a\u0430\u0437\u0430\u0442\u044c \u0434\u0435\u043c\u043e\r\n\t\t<\/span>\r\n\t<\/a>\r\n\r\n<\/p>\r\n<\/section>\r\n\r\n<section class=\"author border bg-light\">\n    <section class=\"row p-3 p-sm-5 align-items-center\">\n        <aside class=\"col-sm-3 col-4\">\n            <img width=\"100\" height=\"100\" class=\"author__img rounded-circle img-fluid\" title=\"Elena Haidukova\" src=\"\/blog\/wp-content\/uploads\/2015\/04\/Elena-Haidukova.jpg\" alt=\"Elena Haidukova\" loading=\"lazy\">\n        <\/aside>\n        <article class=\"col-sm-9 col\">\n            <p class=\"author__text\">\n<p><a href=\"\/blog\/author\/elena-haidukova\/\">\u0415\u043b\u0435\u043d\u0430 \u0413\u0430\u0439\u0434\u0443\u043a\u043e\u0432\u0430<\/a>, \u043c\u0430\u0440\u043a\u0435\u0442\u043e\u043b\u043e\u0433-\u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a. \u0420\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0432 \u0441\u0444\u0435\u0440\u0435 BPM \u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0441 2014 \u0433\u043e\u0434\u0430. \u0412 \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0431\u0440\u0435\u043d\u0434-\u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u043d\u0430 \u0431\u0430\u0437\u0435 <a href=\"https:\/\/www.comindware.ru\/platform\/\">Comindware Platform<\/a>.\n<\/p>\n        <\/article>\n    <\/section>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u043d\u043e\u0432\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u043c\u043e\u0436\u0435\u0442 \u043f\u043e\u0442\u0435\u0440\u043f\u0435\u0442\u044c \u0444\u0438\u0430\u0441\u043a\u043e, \u0435\u0441\u043b\u0438 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0441\u044f \u0431\u0435\u0437 \u043f\u0440\u0435\u0434\u0432\u0430\u0440\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0430\u043d\u0430\u043b\u0438\u0437\u0430. \u042d\u0442\u043e \u043a\u0430\u0441\u0430\u0435\u0442\u0441\u044f \u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM \u2013 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f\u043c\u0438, \u0433\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u043e\u0439 \u043b\u0438\u043d\u0438\u0435\u0439 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u0431\u0438\u0437\u043d\u0435\u0441\u0430, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, \u043a\u0430\u043a \u0431\u044b\u043b\u043e \u0440\u0430\u043d\u044c\u0448\u0435.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7,35],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - 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