{"id":1452,"date":"2016-07-06T17:00:12","date_gmt":"2016-07-06T17:00:12","guid":{"rendered":"https:\/\/www.comindware.ru\/blog\/?p=1452"},"modified":"2022-09-05T14:39:25","modified_gmt":"2022-09-05T14:39:25","slug":"itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0","status":"publish","type":"post","link":"https:\/\/www.comindware.ru\/blog\/itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0\/","title":{"rendered":"ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u0430"},"content":{"rendered":"<p class=\"solutions-text__text\">\u0421 \u043f\u043e\u044f\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u043d\u043e\u0432\u044b\u0445 \u0442\u0438\u043f\u043e\u0432 \u0418\u0422-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 \u2013 \u0432\u043a\u043b\u044e\u0447\u0430\u044e\u0449\u0438\u0445 \u0432 \u0441\u0435\u0431\u044f \u043a\u043e\u043c\u0431\u0438\u043d\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0441 \u0434\u043e\u0441\u0442\u0443\u043f\u043e\u043c \u0438\u0437 \u043e\u0431\u043b\u0430\u043a\u0430, \u0447\u0435\u0440\u0435\u0437 \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0443 \u0438\u043b\u0438 \u043d\u0430 \u0441\u0432\u043e\u0435\u043c \u0441\u0435\u0440\u0432\u0435\u0440\u0435 \u2013 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0445 IT Service Management \u0441\u0438\u0441\u0442\u0435\u043c \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0434\u043b\u044f \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439.<\/p>\r\n<!--more--><br>\r\n<a href=\"https:\/\/www.comindware.ru\/company\/contact-us\/?form=requestademo\" onclick=\"ga('send', 'event', 'abtest', 'cpl-banner-click');\"><img id=\"ct-banner\" src=\"\/assets\/img\/ct-banner\/button-in-the-right-ru.jpg\" alt=\"Comindware banner\" class=\"img-fluid\"><\/a><br><br>\r\n<p class=\"solutions-text__text\">\u0421\u0435\u0433\u043e\u0434\u043d\u044f \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u044b\u0435 ITSM-\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0434\u043e\u043b\u0436\u043d\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u0443\u044e \u043a\u0430\u0440\u0442\u0438\u043d\u0443 \u0432\u0441\u0435\u0445 \u0418\u0422-\u0444\u0443\u043d\u043a\u0446\u0438\u0439 \u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 (SLA management), \u0430 \u0442\u0430\u043a\u0436\u0435, \u043f\u043e\u043c\u0438\u043c\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u043e\u0433\u043e ITIL-\u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u0430, \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0442\u044c \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u0443\u044e \u0440\u0430\u0431\u043e\u0442\u0443 \u0447\u0435\u0440\u0435\u0437 \u043f\u043e\u0440\u0442\u0430\u043b\u044b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f, \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0439 \u0438\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441 \u0438 \u0441\u0435\u0442\u0438 \u043a\u043e\u043c\u0430\u043d\u0434\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f.<\/p>\r\n<p class=\"solutions-text__text\">\u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u0430\u044f IT Service Management \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043e\u043b\u0436\u043d\u0430 \u0431\u044b\u0442\u044c \u0433\u0438\u0431\u043a\u043e\u0439 \u0438 \u043b\u0435\u0433\u043a\u043e \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u043c\u043e\u0439 \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u0431\u044b\u0441\u0442\u0440\u043e \u043c\u0435\u043d\u044f\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432.<\/p>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u0421\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0\/#%D0%9A%D0%BB%D1%8E%D1%87%D0%B5%D0%B2%D1%8B%D0%BC%D0%B8_%D0%BE%D1%81%D0%BE%D0%B1%D0%B5%D0%BD%D0%BD%D0%BE%D1%81%D1%82%D1%8F%D0%BC%D0%B8_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D1%8B_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%98%D0%A2-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B0%D0%BC%D0%B8_%D1%8F%D0%B2%D0%BB%D1%8F%D0%B5%D1%82%D1%81%D1%8F\" >\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u043c\u0438 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u044f\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0\/#ITSM-%D1%80%D0%B5%D1%88%D0%B5%D0%BD%D0%B8%D0%B5_Comindware\" >ITSM-\u0440\u0435\u0448\u0435\u043d\u0438\u0435 Comindware<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0\/#ITSM_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_Comindware_%D0%BF%D0%BE%D0%B4%D0%B4%D0%B5%D1%80%D0%B6%D0%B8%D0%B2%D0%B0%D0%B5%D1%82_%D0%B2%D0%B5%D1%81%D1%8C_%D1%81%D0%BF%D0%B5%D0%BA%D1%82%D1%80_ITSM-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%BE%D0%B2_%D0%B8_%D0%B2%D0%BA%D0%BB%D1%8E%D1%87%D0%B0%D0%B5%D1%82_%D0%B2_%D1%81%D0%B5%D0%B1%D1%8F\" >ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u0430 Comindware \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u0432\u0435\u0441\u044c \u0441\u043f\u0435\u043a\u0442\u0440 ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438 \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.comindware.ru\/blog\/itsm-%d1%81%d0%b8%d1%81%d1%82%d0%b5%d0%bc%d0%b0\/#%D0%9A%D0%BB%D1%8E%D1%87%D0%B5%D0%B2%D1%8B%D0%B5_%D0%BA%D0%BE%D0%BC%D0%BF%D0%BE%D0%BD%D0%B5%D0%BD%D1%82%D1%8B_ITSM_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D1%8B\" >\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u044b:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"solutions-text__text\" style=\"margin-bottom: 0px;\"><span class=\"ez-toc-section\" id=\"%D0%9A%D0%BB%D1%8E%D1%87%D0%B5%D0%B2%D1%8B%D0%BC%D0%B8_%D0%BE%D1%81%D0%BE%D0%B1%D0%B5%D0%BD%D0%BD%D0%BE%D1%81%D1%82%D1%8F%D0%BC%D0%B8_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D1%8B_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%98%D0%A2-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B0%D0%BC%D0%B8_%D1%8F%D0%B2%D0%BB%D1%8F%D0%B5%D1%82%D1%81%D1%8F\"><\/span>\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u043c\u0438 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u044f\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f:<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<ul class=\"list solutions-text__list\">\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0438 \u043f\u043e\u0440\u0442\u0430\u043b\u044c\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0424\u043e\u043a\u0443\u0441 \u043d\u0430 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 (SLA management)<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0445 \u0438 web-\u0432\u0435\u0440\u0441\u0438\u0439<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0441\u043b\u043e\u0436\u043d\u044b\u0445 \u0433\u0438\u0431\u0440\u0438\u0434\u043d\u044b\u0445 \u0418\u0422-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432<\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0430\u0437\u0432\u043e\u0440\u0430\u0447\u0438\u0432\u0430\u0442\u044c \u043d\u043e\u0432\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u0438 \u043c\u0435\u043d\u044f\u0442\u044c \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044e \u00ab\u043d\u0430 \u043b\u0435\u0442\u0443\u00bb<\/li>\r\n<\/ul>\r\n\r\n\r\n<div>\r\n<h3 class=\"solutions-text__title\"><span class=\"ez-toc-section\" id=\"ITSM-%D1%80%D0%B5%D1%88%D0%B5%D0%BD%D0%B8%D0%B5_Comindware\"><\/span>ITSM-\u0440\u0435\u0448\u0435\u043d\u0438\u0435 Comindware<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p class=\"solutions-text__text\">\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 ITSM-\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u043f\u043e\u043b\u043d\u044b\u0439 \u0441\u043f\u0435\u043a\u0442\u0440 \u0443\u0441\u043b\u0443\u0433 \u0434\u043b\u044f \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0440\u0435\u0448\u0435\u043d\u0438\u044f\u043c\u0438: \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438, \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438, \u0418\u0422-\u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 \u0438 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u0430 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 Comindware, \u041f\u043e\u0440\u0442\u0430\u043b\u0430 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0438 \u043f\u0440\u0435\u0434\u0438\u043d\u0442\u0435\u0433\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0441\u0440\u0435\u0434\u044b \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f.<\/p>\r\n<p class=\"solutions-text__text\">\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 \u0438 \u0434\u0430\u043d\u043d\u044b\u043c\u0438 \u0438 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u043e\u0431\u043b\u0430\u0447\u043d\u044b\u043c IT Service Management \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0431\u044b\u0441\u0442\u0440\u043e \u0440\u0430\u0437\u0432\u0435\u0440\u043d\u0443\u0442\u043e \u0438 \u043b\u0435\u0433\u043a\u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043d\u043e \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438 \u0431\u0435\u0437 \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u0438\u044f \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432.<\/p>\r\n\r\n<div class=\"solutions-benefits solutions-columns__column\">\r\n<div class=\"solutions-benefits__title\">\u0412\u044b\u0433\u043e\u0434\u044b<\/div>\r\n<ul class=\"solutions-benefits__list list\">\r\n \t<li class=\"list__item list__item_type_green-check\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0433\u0438\u0431\u0440\u0438\u0434\u043d\u044b\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0438 \u043a\u0430\u043a \u043d\u0430 \u0441\u0435\u0440\u0432\u0435\u0440\u0435, \u0442\u0430\u043a \u0438 \u0432 \u043e\u0431\u043b\u0430\u043a\u0435<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u041f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0435\u0434\u0438\u043d\u043e\u0439 \u0442\u043e\u0447\u043a\u0438 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0434\u043b\u044f \u0432\u0441\u0435\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0443\u0441\u043b\u0443\u0433<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u0420\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u043d\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u0443\u0441\u043b\u0443\u0433<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u041f\u043e\u0440\u0442\u0430\u043b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f, \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438<\/li>\r\n \t<li class=\"list__item list__item_type_green-check\">\u0413\u0438\u0431\u043a\u0430\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f \u0438 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 \u00ab\u043d\u0430 \u043b\u0435\u0442\u0443\u00bb<\/li>\r\n<\/ul>\r\n<\/div>\r\n<h2 class=\"solutions-text__subtitle\"><span class=\"ez-toc-section\" id=\"ITSM_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_Comindware_%D0%BF%D0%BE%D0%B4%D0%B4%D0%B5%D1%80%D0%B6%D0%B8%D0%B2%D0%B0%D0%B5%D1%82_%D0%B2%D0%B5%D1%81%D1%8C_%D1%81%D0%BF%D0%B5%D0%BA%D1%82%D1%80_ITSM-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%BE%D0%B2_%D0%B8_%D0%B2%D0%BA%D0%BB%D1%8E%D1%87%D0%B0%D0%B5%D1%82_%D0%B2_%D1%81%D0%B5%D0%B1%D1%8F\"><\/span>ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u0430 Comindware \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u0432\u0435\u0441\u044c \u0441\u043f\u0435\u043a\u0442\u0440 ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438 \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f:<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<ul class=\"list_page-type_solutions\">\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/ordering-fulfillment\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0441\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/sla-management\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u0443\u0441\u043b\u0443\u0433 (SLA management)<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/it-service-request-management\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/incident-management\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/problem-management\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/change-management-software\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/asset-management\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438<\/li>\r\n<\/ul>\r\n<h3 class=\"solutions-text__subtitle\"><span class=\"ez-toc-section\" id=\"%D0%9A%D0%BB%D1%8E%D1%87%D0%B5%D0%B2%D1%8B%D0%B5_%D0%BA%D0%BE%D0%BC%D0%BF%D0%BE%D0%BD%D0%B5%D0%BD%D1%82%D1%8B_ITSM_%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D1%8B\"><\/span>\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u044b:<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<ul class=\"list_page-type_solutions\">\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/it-service-catalog\/\">\u041a\u0430\u0442\u0430\u043b\u043e\u0433 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/service-help-desk\/\">IT Service Desk<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/self-service-portal\/\">\u041f\u043e\u0440\u0442\u0430\u043b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f<\/a><\/li>\r\n \t<li class=\"list__item list__item_type_gray-point list__item_text-size_big\"><a href=\"https:\/\/www.comindware.ru\/itsm\/cmdb\/\">\u0411\u0430\u0437\u0430 \u0434\u0430\u043d\u043d\u044b\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 (CMDB)<\/a><\/li>\r\n<\/ul>\r\n<br><br>\r\n\r\n<p class=\"solutions-text__text\">\u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 Comindware \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c \u043d\u0430\u043b\u0430\u0434\u0438\u0442\u044c ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u0438 \u0441\u0442\u0430\u0442\u044c \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0439 \u0442\u043e\u0447\u043a\u043e\u0439 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0434\u043b\u044f \u0441\u0432\u043e\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u2013 \u043a\u0430\u043a \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445, \u0442\u0430\u043a \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u2013 \u0438 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433.<\/p>\r\n\r\n<p>\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0443\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 \u043e ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u0435 Comindware \u0438 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u0435\u043c\u043e \u0434\u043e\u0441\u0442\u0443\u043f \u043f\u043e <a href=\"https:\/\/www.comindware.ru\/itsm\/\">\u044d\u0442\u043e\u0439 \u0441\u0441\u044b\u043b\u043a\u0435<\/a>.<\/p>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0421 \u043f\u043e\u044f\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u043d\u043e\u0432\u044b\u0445 \u0442\u0438\u043f\u043e\u0432 \u0418\u0422-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 \u2013 \u0432\u043a\u043b\u044e\u0447\u0430\u044e\u0449\u0438\u0445 \u0432 \u0441\u0435\u0431\u044f \u043a\u043e\u043c\u0431\u0438\u043d\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0441 \u0434\u043e\u0441\u0442\u0443\u043f\u043e\u043c \u0438\u0437 \u043e\u0431\u043b\u0430\u043a\u0430, \u0447\u0435\u0440\u0435\u0437 \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0443 \u0438\u043b\u0438 \u043d\u0430 \u0441\u0432\u043e\u0435\u043c \u0441\u0435\u0440\u0432\u0435\u0440\u0435 \u2013 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0445 IT Service Management \u0441\u0438\u0441\u0442\u0435\u043c \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0434\u043b\u044f \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM \u0441\u0438\u0441\u0442\u0435\u043c\u0430 &mdash; \u0411\u043b\u043e\u0433 Comindware<\/title>\n<meta name=\"description\" content=\"\u0413\u0438\u0431\u043a\u0430\u044f \u043e\u0431\u043b\u0430\u0447\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 \u0438 \u0434\u0430\u043d\u043d\u044b\u043c\u0438. 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